OPC Travel Counsellor Practice Exam
Free · 150 Questions

• To protect consumers and oversee the application of the consumer protection and travel agents statutes.
• To set the prices of tourist services and regulate the profit margins of travel agencies.
• To promote Québec tourism to foreign markets and financially support agencies in their sales activities abroad.
• To defend the business interests of travel agents before the Government of Québec.

Why: The OPC's mission is to protect consumers and oversee the application of the statutes it is responsible for, including the Consumer Protection Act and the Travel Agents Act.

• When the fund's accumulated surplus on March 31 exceeds $75 million.
• When the fund's accumulated surplus on March 31 is less than $100 million.
• When the minister responsible for the OPC so decides for the current year.
• When the fund's accumulated surplus on March 31 is equal to or greater than $125 million.

Why: When the fund's financial statements show an accumulated surplus on March 31 equal to or greater than $125 million, clients benefit from a rebate of the contribution; it takes effect on January 1 of the year following the filing of the financial statements (s. 39.01 of the Regulation).

• Yes, any sale of show tickets to clients requires a general travel agent permit.
• Yes, it must hold a restricted permit, since lodging its guests is its main business activity.
• No: the Act does not apply to the operator of tourist accommodation who offers local tourist services.
• No, on condition that the show takes place on the same day as the room is booked at the hotel.

Why: The Act does not apply to a person who operates a tourist accommodation establishment and offers local tourist services in addition to lodging at the establishment (for example a museum visit or a golf outing) (s. 3(a) of the Act; s. 1.1(a) of the Regulation).

• 60 minutes, with a pass mark of 70%.
• 90 minutes, with a pass mark of 65%.
• 60 minutes, with a pass mark of 65%.
• 45 minutes, with a pass mark of 60%.

Why: According to the OPC, the exam lasts 60 minutes and the pass mark is 65%. It has multiple-choice and true/false questions and covers both modules of the manual.

• Within the 45 days before the date the services are to be provided.
• Within the 30 days before the date the services are to be provided.
• Within the 7 days before the date the services are to be provided.
• Within the 15 days following the conclusion of the contract.

Why: The contract must provide that no price increase may occur within the 30 days before the date the services are to be provided (s. 13.2(a)(iii) of the Regulation); past that deadline, no change to the price stated in the contract is possible (Manual, § 7.3).